The Santa Cruz Consular Agency is available Monday and Tuesday from 08:00 a.m. to 3:00 p.m., Wednesday and Thursday from 8:30 a.m. to 3:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m., except U.S. and Bolivian holidays.
All non-emergency services, including passport renewals, birth registrations, and notarial services, require an appointment. We ask that you make an appointment before your visit . Only customers with appointments will be admitted into the Consular Agency for all non-emergency matters.
When scheduling an appointment, please keep the following in mind:
- Check the menu for requirements and information on how to schedule an appointment for each type of service.
- If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularSantaCruz@state.gov.
- Please arrive 15 minutes before your scheduled appointment. The scheduled appointment will be cancelled automatically for anyone arriving 30 minutes late.
To make an appointment, visit Appointment System Site .
Emergency American Citizens Services
An embassy duty officer is available for after hour emergencies at  (591-2) 216-8000.
Non-Emergency American Citizens Services General Inquiries
General inquiries about non-emergency American Citizens Services can be sent to ConsularSantaCruz@state.gov. Please include a local number (cell or landline) with your email.
Please note that Consular Agency staff does not answer visa-related inquiries neither by phone nor by appointment. Any question regarding visa matters should be directed either to the Non-Immigrant Visa unit by sending an e-mail ConsularLaPazNIV@state.gov or to the Immigrant Visa unit at ConsularLaPazIV@state.gov. You can also visit the visa section of the Embassy website where you can find more information.
You can stay in touch and get Embassy updates by checking the Consular Messages for U.S. Citizens.
Avenida San Martin
Edificio Centro Empresarial Equipetrol
Calle G on the corner with Ave. Salvador (parallel to Avenida San Martin)
Santa Cruz, Bolivia
Phone:  (591-3) 351-3477 or 351-3479
Phone:  (591-2) 2-216-8000
If you reside in Bolivia and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located in San Jose, Costa Rica. For more information on their services and how to contact them, please visit their webpage at: https://www.ssa.gov/foreign/ .
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World .
The best way to contact the SSA Federal Benefits Unit is by using their online form.
Notarial Services in Santa Cruz
Notarial services are available by appointment only.
In order to provide more effective customer service, the Consular Agency has an appointment system for all non-emergency services, including notarial services. We ask that you make an appointment before your visit . If your document requires witnesses, please make sure to include their names when you make the appointment. Only customers with appointments will be admitted into the Consular Agency for all non-emergency matters.
If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularSantaCruz@state.gov. If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment. There is no charge for making or canceling an appointment.
Payment for notarial services must be made in Bolivianos or USD.
At the time of your notarial appointment please bring
- A valid passport or form of identity issued by a government agency;
- The document to be notarized;
- Fees for notarial services are $50 for the first consular seal/signature. For each additional consular seal/signature a supplementary fee of $50 will apply; if paying in Bolivianos the fee is 360 Bs per seal/signature.
- If your document requires the presence of a witness, please bring these persons at the time of signature. Consular Agency staff may NOT be witnesses for notarial purposes.
For additional information on how to obtain a Notarial service you may refer to the U.S. Embassy La Paz’ webpage under Notarial and Other Services.
Passport and Citizenship Services in Santa Cruz
The U.S. Consular Agency in Santa Cruz provides limited passport and citizenship services for U.S. citizens and accepts birth registrations for U.S. citizen children born abroad.
The U.S. Consular Agency accepts, by appointment only, all passport and citizenship applications requiring a personal appearance. Applications for these services will be transmitted to the U.S. Embassy in La Paz for processing.
All passport applications require one recent color U.S. passport sized photograph. For specific information on passport photographs please click here.
Payment for passport and citizenship services can be done in Bolivianos or USD.
Passport renewals for minor children require in person appointments. Please make an appointment before your visit. If an application will be submitted on behalf of a minor child, both the child and the parent(s) or legal guardian(s) will all need to have appointments in order to enter the Consular Agency. Only customers with appointments will be admitted into the Consular Agency for all non-emergency matters.
For details on the passport application process, you may refer to the U.S. Embassy La Paz’ webpage under Passport Services.
For details on Consular Report of Birth Abroad application process you may refer to the U.S. Embassy La Paz’ webpage under Children Born Overseas.