If you are a U.S. citizen with a life or death emergency, please call during regular business hours  (591-2) 216-8246.
An embassy duty officer is available for after hour emergencies at  (591-2) 216-8500.
The American Citizens Services unit is open Monday through Thursday, from 08:00 – 17:30 and Friday, from 08:00 – 12:00, excluding U.S. and Bolivian holidays.
Please note that American Citizens Services staff does not answer visa-related inquiries neither by phone nor by appointment. Any question regarding visa matters should be directed either to the Non-Immigrant Visa unit by sending an e-mail ConsularLaPazNIV@state.gov or to the Immigrant Visa unit at ConsularLaPazIV@state.gov. You can also visit the visa section of this website where you can find more information.