How to Contact Us

La Paz – U.S. Citizens Services Contact Information

American Citizens Services Appointments

The U.S. Embassy is open for services Monday through Thursday, 8:00 a.m. to 12:00 p.m. except U.S. and Bolivian holidays.

In order to provide more effective customer service, the American Citizens Services unit has an appointment system for all non-emergency services, including passport renewals, birth registrations, notarial services, federal benefits and general inquiries. We ask that you make an appointment before your visit.  Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases. Only customers with appointments will be admitted into the Consular Section for all non-emergency matters.

When scheduling an appointment, please keep the following in mind:

Check the menu on the left for requirements and information on how to schedule an appointment for each type of service.

If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularLaPazACS@state.gov.  If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment.  There is no charge for making or cancelling an appointment.

Please arrive 15 minutes before your scheduled appointment.  The scheduled appointment will automatically be cancelled for anyone arriving 30 minutes late.  You will be required to schedule a new appointment via our website.

Be sure to print the confirmation screen and bring the page with you to your appointment.

To make an appointment, visit Appointment System Site

Emergency American Citizens Services

If you are a U.S. citizen with a life or death emergency, please call during regular business hours [011] (591-2) 216-8000.  An embassy duty officer is available for after hour emergencies at [011] (591-2) 216-8000.  Please note that passports can only be replaced during regular business hours.

Non-Emergency American Citizens Services General Inquiries

General inquiries about non-emergency American Citizens Services can be sent to ConsularLaPazACS@state.gov.

Visa-Related Inquiries

Please note that American Citizens Services staff does not answer visa-related inquiries neither by phone nor by appointment.  Any question regarding visa matters should be directed either to the Non-Immigrant Visa unit by sending an e-mail ConsularLaPazNIV@state.gov or to the Immigrant Visa unit at ConsularLaPazIV@state.gov.  You can also visit the visa section of this website where you can find more information.

Contact Information

You can stay in touch and get Embassy updates by checking the Consular Messages for U.S. Citizens.

Embassy Address in La Paz

Avenida Arce #2780, La Paz, Bolivia.
Phone: [011] (591-2) 216-8000.
Fax: [011] (591-2) 216-8111

Santa Cruz Consular Agency Contact Information

Radial Castilla (in front of Santo Tomas School playing field). Between 3er anillo interno and 3er anillo externo.  Santa Cruz, Bolivia.

Phone: [011] (591-2) 2-216-8000

E-mail: ConsularSantaCruz@state.gov

The Consular Agency is available Monday and Tuesday from 08:00 a.m. to 3:00 p.m., Wednesday and Thursday from 8:30 a.m. to 3:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m., except U.S. and Bolivian holidays.

The Santa Cruz Consular Agent can accept passport applications, applications for Consular Reports of Birth Abroad, and can provide notarial services during normal business hours.

In order to provide more effective customer service, we ask that you make an appointment before your visit.  Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases.  Please arrive 15 minutes before your scheduled appointment.  The scheduled appointment will automatically be cancelled for anyone arriving 30 minutes late.  You will be required to schedule a new appointment via our website.