Santa Cruz Consular Agency

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  2. Santa Cruz Consular Agency

U.S. Consular Agency in Santa Cruz
Radial Castilla, Entre el 3er Anillo Interno y 3er Anillo Externo
(Across the Street from the Santo Tomas School Soccer Field)
Santa Cruz, Bolivia

Phone: (591) 2-216-8000

The Consular Agency is available Monday and Tuesday from 08:00 a.m. to 3:00 p.m., Wednesday and Thursday from 8:30 a.m. to 3:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m., except U.S. and Bolivian holidays.

In order to provide more effective customer service, the U.S. Consular Agency in Santa Cruz has an appointment system for all non-emergency services, including passport renewals, birth registrations, notarial services, federal benefits and general inquiries. We ask that you make an appointment before your visit.  Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases. Only customers with appointments will be admitted into the Consular Agency for all non-emergency matters.

When scheduling an appointment, please keep the following in mind:

  • Check the menu on the left for requirements and information on how to schedule an appointment for each type of service.
  • If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularSantaCruz@state.gov.  If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment.  There is no charge for making or canceling an appointment.
  • Please arrive 15 minutes before your scheduled appointment.  The scheduled appointment will be cancelled automatically for anyone arriving 30 minutes late.  You will be required to schedule a new appointment via our website.
  • Be sure to print the confirmation screen and bring the page with you to your appointment.

To make an appointment, visit Appointment System Site.

Emergency American Citizens Services

If you are a U.S. citizen with a life or death emergency, please call during regular business hours [011] (591-2) 216-8000.  An embassy duty officer is available for after hour emergencies at [011] (591-2) 216-8000.

Non-Emergency American Citizens Services General Inquiries

General inquiries about non-emergency American Citizens Services can be sent to ConsularSantaCruz@state.gov.

Visa-related Inquiries

Please note that Consular Agency staff does not answer visa-related inquiries neither by phone nor by appointment.  Any question regarding visa matters should be directed either to the Non-Immigrant Visa unit by sending an e-mail ConsularLaPazNIV@state.gov or to the Immigrant Visa unit at ConsularLaPazIV@state.gov.  You can also visit the visa section of the Embassy website where you can find more information.

The U.S. Consular Agency in Santa Cruz provides limited passport and citizenship services for U.S. citizens and accepts birth registrations for U.S. citizen children born abroad.  A full range of passport and citizenship services are available at the U.S. Embassy in La Paz.

The U.S. Consular Agency accepts, by appointment only, all passport and citizenship applications requiring a personal appearance.  Applications for these services will be transmitted to the U.S. Embassy in La Paz for processing.

All passport applications require one recent color U.S. passport sized photo graph.  For specific information on passport photographs please click HERE.

Payment for passport and citizenship services can be done in Bolivianos or USD.  Please note that the Consular Agency does not accept credit cards.

In order to provide more effective customer service, the U.S. Consular Agency in Santa Cruz has an appointment system for all non-emergency services, including passport renewals. We ask that you make an appointment before your visit.  Please note that as per Consular Agency security regulation, if an application will be submitted on behalf of a minor child, both the child and the parent(s) or legal guardian(s) will all need to have appointments in order to enter the Consular Agency. Our appointment system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases. Only customers with appointments will be admitted into the Consular Agency for all non-emergency matters.

For details on the passport application process you may refer to the U.S. Embassy La Paz’ webpage under Passport Services.

For details on Consular Report of Birth Abroad application process you may refer to the U.S. Embassy La Paz’ webpage under Children Born Overseas.

Notarial services are available by appointment only.

In order to provide more effective customer service, the Consular Agency has an appointment system for all non-emergency services, including notarial services. We ask that you make an appointment before your visit.  Please note that as per Consular Agency security regulation, if a document requires the presence of witnesses, witnesses will also need to have appointments in order to enter the Consular Agency. Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases. Only customers with appointments will be admitted into the Consular Agency for all non-emergency matters.

If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularSantaCruz@state.gov.  If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment.  There is no charge for making or canceling an appointment.

Payment for notarial services must be made in Bolivianos or USD.  Please note that the Consular Agency does not accept credit cards.

At the time of your notarial appointment please bring

  • A valid passport or form of identity issued by a government agency;
  • The document to be notarized;
  • Fees for notarial services are $50 for the first consular seal/signature.  For each additional consular seal/signature a supplementary fee of $50 will apply;
  • If your document requires the presence of a witness, please bring these persons at the time of signature.  Consular Agency staff may NOT be witnesses for notarial purposes.

For additional information on how to obtain a Notarial service you may refer to the U.S. Embassy La Paz’ webpage under Notarial and Other Services.

If you reside in Bolivia and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located in Costa Rica. For more information on their services and how to contact them, please visit their webpage at: https://cr.usembassy.gov/u-s-citizen-services/social-security/.

For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World.

If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

The best way to contact the SSA Federal Benefits Unit is by using their online form.

Affordable Care Act

U.S. citizens living abroad are generally subject to the same individual shared responsibility provision as U.S. citizens living in the United States. Starting in 2014, the individual shared responsibility provision calls for each individual to have minimum essential coverage (MEC) for each month, qualify for an exemption, or make a payment when filing his or her federal income tax return. However, U.S. citizens or residents living abroad for at least 330 days within a 12 month period are treated as having MEC during those 12 months and thus will not owe a shared responsibility payment for any of those 12 months. Also, U.S. citizens who qualify as a bona fide resident of a foreign country for an entire taxable year are treated as having MEC for that year.

All U.S. citizens are subject to the individual shared responsibility provision as are all permanent residents and all foreign nationals who are in the United States long enough during a calendar year to qualify as resident aliens for tax purposes. Foreign nationals who live in the United States for a short period of time that they do not become resident aliens for federal income tax purposes are not subject to the individual shared responsibility payment even though they may have to file a U.S. income tax return. The IRS has more information available on when a foreign national becomes a resident alien for federal income tax purposes. Learn more here.

For general questions about the Act, see the dedicated ACA website operated by U.S. Department of Health and Human Services (HHS). The HHS website includes a link to information about whether U.S. citizens residing abroad are subject to ACA. The Health Insurance Marketplace, sometimes known as the Health Insurance Exchange, is a new way to find quality health coverage. To be eligible for health coverage through the Marketplace, you must live in the United States; must be a U.S. citizen or national (or be lawfully present) and can’t be currently incarcerated.

For tax issues related to ACA, see the ACA page within the IRS website. The IRS site provides further links/webpages, depending on whether you are an individual, employer, or other organization. For more information, see the Question and Answer page for Individuals.

The U.S. Consular Agency in Santa Cruz DOES NOT provide U.S. visa services or answer visa-related inquiries by phone, e-mail nor by appointment.  The U.S. Embassy in La Paz is the only office providing visa services in Bolivia.  Please refer to the U.S. Embassy La Paz webpage for visa information.

Any question regarding visa matters should be directed either to the Non-Immigrant Visa unit by sending an e-mail ConsularLaPazNIV@state.gov or to the Immigrant Visa unit at ConsularLaPazIV@state.gov.  You can also visit the visa section of this website where you can find more information.