Damaged Passports

The Consular Section is currently closed to non-emergency services. Citizens needing emergency service should contact ConsularLaPazACS@State.gov.

Passports that are damaged or are in poor condition should be replaced, regardless of their remaining validity.  For security reasons, damaged passports may be retained by this office.  Please note that your damaged passport is not proof of citizenship or identity.  You will be required to present either evidence of citizenship or appropriate identification.

Step 1: Fill Out the Required Form Online and Print It

If your passport has been significantly damaged, especially the book cover or the page displaying your personal data and photo, by water damage, or a significant tear, an unofficial marking on the data page, or is missing visa pages (torn out), a hole punch or in other ways altered, mutilated or destroyed, this may constitute “damage” and will require using Form DS-11.  

Normal wear of a U.S. passport is understandable and likely does not constitute “damage”.  For instance, the expected bend of a passport after being carried in your back pocket or fanning of the visa pages after extensive opening and closing.  In this case you will need to complete Form DS-82.

Note: You cannot currently list a “Country” when completing the “Emergency Contact” section on our forms. Please list an emergency contact in the United States.

Step 2: Prepare the Document We Need to See

  • Your current, valid U.S. passport;
  • A valid government issued photo identification; and
  • One Passport Photo. For information on passport photo requirements, please CLICK HERE.

Step 3: Schedule an Appointment

In order to provide more effective customer service, the American Citizens Services unit and the Consular Agency have an appointment system for all non-emergency services, including passport services. We ask that you make an appointment before your visit .  Please note that as per Embassy security regulation, if an application will be submitted on behalf of a minor child, both the child and the parent(s) or legal guardian(s) will all need to have appointments in order to enter the Embassy/Agency. Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases. Only customers with appointments will be admitted into the Consular Section/Agency for all non-emergency matters.

If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularLaPazACS@state.gov for La paz and to ConsularSantaCruz@state.gov for Santa Cruz.  If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment.  There is no charge for making or cancelling an appointment.

To make an appointment, please select the office you would like to visit from the Appointments section on the right side of this page and provide the required information.

Step 4: Attend the Appointment and Pay the Applicable Fee

If you completed Form DfS-11 the applicable fee is:

  • $145.00 for adults, and
  • $115.00 for minors under 16.

If you completed Form DS-82 the applicable fee is US$110.00.

These fees are payable with a U.S. bank credit card or in cash either U.S. dollars or its equivalent in Bolivianos – we cannot accept a combination of dollars and Bolivianos. Note: The Consular Agency in Santa Cruz does not accept credit cards.

Please arrive 15 minutes before your scheduled appointment.  The scheduled appointment will automatically be cancelled for anyone arriving 15 minutes late and you will be required to schedule a new appointment via our website.


Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

  • Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
  • Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
  • The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
  • It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
  • Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
  • Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
  • To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
  • The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
  • No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
  • Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.
  • Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
  • During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
  • Attendees may take written notes, but may not otherwise record the appointment interviews.
  • Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.

Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.