If your passport is lost or stolen we recommend that you submit your application for a replacement passport as soon as possible.
If applying with a minor, please refer to Passports for Children Under 16 years old.
Step 1: Fill Out the Required Form Online and Print It
- Form DS-11: Application for a U.S. Passport
- Form DS-64: Statement Regarding Lost or Stolen Passport and/or Passport Card (This form will be automatically completed and produced as you complete form DS-11)
Note: You cannot currently list a “Country” when completing the “Emergency Contact” section on our forms. Please list an emergency contact in the United States.
Please note that you:
- MUST NOT sign the application until instructed to do so by the Consular Officer/Consular Agent.
- Must provide your social Security Number in accordance with 26 U.S.C. 6039E. Failure to provide information requested in the form, including your social security number may result in significant processing delays and /or denial of your application.
Step 2: Prepare the Documents That We Need to See
- Evidence of U.S. Citizenship
- Present a Photograph Identification
- One Passport Photo. For information on passport photo requirements, please CLICK HERE.
- If you are unable to present any identification, the Embassy may still be able to issue an emergency passport for travel.
Step 3: Schedule an Appointment
In order to provide more effective customer service, the American Citizens Services unit and the Consular Agency have an appointment system for all non-emergency services, including passport services. We ask that you make an appointment before your visit, for La Paz click here and for Santa Cruz click here . Please note that as per Embassy security regulation, if an application will be submitted on behalf of a minor child, both the child and the parent(s) or legal guardian(s) will all need to have appointments in order to enter the Embassy/Agency. Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases. Only customers with appointments will be admitted into the Consular Section/Agency for all non-emergency matters.
If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to ConsularLaPazACS@state.gov for La Paz or to ConsularSantaCruz@state.gov for Santa Cruz. If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment. There is no charge for making or canceling an appointment.
To make an appointment, please select the office you would like to visit from the Appointments section on the right side of this page and provide the required information.
Step 4: Attend the Appointment and Pay the Applicable Fee
The fee to replace a lost/stolen passport is US$145.00 for an adult and $115.00 for a minor under 16.
These fees are payable in cash or its equivalent in Bolivianos, or with a U.S. bank credit card. Note: The Consular Agency in Santa Cruz does not accept credit cards.
Please arrive 15 minutes before your scheduled appointment. The scheduled appointment will automatically be cancelled for anyone arriving 15 minutes late and you will be required to schedule a new appointment via our website.
Replacing Bolivian Immigration Entry Stamps
In cases of passports that have been lost or stolen, travelers will not have the Bolivian visa with which they entered Bolivia. Therefore, travelers must obtain another visa from Bolivian immigration before exiting Bolivia.
THIRD PARTY ATTENDANCE AT PASSPORT AND CRBA APPOINTMENT INTERVIEWS
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
- Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
- Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
- The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
- It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
- Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
- Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
- To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
- The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
- No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
- Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.
- Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
- During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
- Attendees may take written notes, but may not otherwise record the appointment interviews.
- Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.